At Wholesale Custom Boxes, every product is manufactured exclusively to our customers’ specifications. Since all packaging is custom-made, we encourage customers to carefully review all order details before approving artwork and production.
Our goal is to deliver products that meet the highest quality standards. Please read the following policy carefully before placing your order.
Custom-Made Products
All products manufactured by Wholesale Custom Boxes are custom printed and produced according to the customer’s approved artwork, dimensions, materials, and specifications.
For this reason, custom orders cannot be returned or refunded simply because of a change of mind, change in design preference, or ordering error made by the customer.
Artwork Approval
Before production begins, customers receive a digital artwork proof for approval.
Production starts only after the customer confirms that all details are correct, including:
- Artwork
- Text
- Colors
- Dimensions
- Product specifications
- Finishing options
Once artwork has been approved, customers accept responsibility for the approved design.
Wholesale Custom Boxes cannot be held responsible for errors that were present in the approved artwork.
Design Changes After Approval
If a customer requests changes after approving the final artwork but before production has started, we will make every reasonable effort to accommodate the request.
Additional artwork, setup, or production charges may apply depending on the nature of the requested changes.
Once production has started, design changes, order modifications, or cancellations may no longer be possible.
Damaged or Defective Products
If your order arrives damaged or contains a manufacturing or printing defect caused by Wholesale Custom Boxes, please notify us within 3 business days of receiving your shipment.
To help us investigate the issue, please provide:
- Your order number
- Clear photographs of the damaged or defective products
- Images of the external shipping carton
- Images of the internal packaging where applicable
Our quality team will carefully review your claim.
If we confirm that the issue resulted from our manufacturing or printing process, we will provide an appropriate resolution, which may include:
- Reprinting the affected products
- Replacing the affected products
- Another suitable solution at our discretion
Manufacturing & Printing Errors
If the final printed products differ from the artwork approved by the customer due to an error made by our production team, Wholesale Custom Boxes will take full responsibility for resolving the issue.
Where appropriate, we will arrange a replacement or reprint at no additional cost to the customer.
Non-Returnable Items
Returns or refunds will not be accepted in the following situations:
- Customer-approved artwork was printed exactly as approved.
- Incorrect information was provided by the customer.
- Customers change their mind after production.
- Minor colour variations caused by different screen displays or printing processes.
- Damage caused after successful delivery.
- Improper handling, storage, or misuse by the customer.
Order Cancellation
Orders may only be cancelled before production has started.
Once production begins, materials, printing, and manufacturing costs have already been incurred. Therefore, cancellations after production has started may not be accepted.
Refund Eligibility
Refunds are considered only when Wholesale Custom Boxes determines that the issue resulted directly from our manufacturing or printing process and cannot reasonably be resolved through a replacement or reprint.
Approved refunds will be processed using the original payment method.
Contact Us
If you believe your order qualifies for a return or replacement, please contact our customer support team.
Email: [email protected]
Website: https://www.wholesalecustomboxes.com
Please include your order number, a detailed description of the issue, and supporting photographs so we can assist you as quickly as possible.