At Wholesale Custom Boxes, we are committed to delivering high-quality custom packaging with a smooth and reliable shipping experience. Every order is manufactured according to the customer’s unique specifications, ensuring each packaging solution meets the required quality standards before dispatch.
We proudly serve businesses of all sizes and offer worldwide shipping through trusted logistics partners. With offices in the United Kingdom and the United States, our team is dedicated to providing responsive customer support and efficient order management for clients around the world.
Order Processing
Every order is custom manufactured based on the specifications provided by the customer. Production begins only after:
- Payment has been confirmed.
- The customer has approved the final artwork and design proof.
- All order specifications have been finalized.
Orders are processed during normal business days. Any delays in artwork approval or missing order information may affect the production schedule.
Worldwide Shipping
Wholesale Custom Boxes ships custom packaging products worldwide. We work with reliable international courier services to ensure your order reaches its destination safely and efficiently.
Delivery times may vary depending on the destination country, customs procedures, local courier services, weather conditions, and other circumstances beyond our control.
Shipping Charges
We proudly offer Free Worldwide Shipping on eligible custom packaging orders.
If additional shipping charges apply due to remote delivery locations, special handling requirements, or expedited shipping requests, our team will notify you before production begins.
Order Tracking
Once your order has been dispatched, tracking information will be provided whenever available. Customers can use the tracking details to monitor the progress of their shipment directly through the courier.
Delivery Address
Customers are responsible for providing accurate shipping information, including:
- Recipient’s full name
- Complete delivery address
- Postal or ZIP code
- Contact telephone number
Wholesale Custom Boxes cannot be held responsible for delivery delays or additional charges resulting from incorrect or incomplete shipping information provided by the customer.
Inspection Upon Delivery
Customers are encouraged to inspect their shipment immediately after delivery.
If any visible damage is noticed, please retain the original packaging and take photographs before opening the shipment whenever possible.
Damaged Shipments
If your order arrives damaged, you must notify Wholesale Custom Boxes within 3 business days of receiving your shipment.
To process your claim, please provide:
- Clear photographs of the damaged products.
- Images of the external shipping carton.
- Images of the internal packaging (where applicable).
- Your order number.
Our team will investigate the issue promptly. If the damage is confirmed to have occurred during manufacturing or before dispatch, we will provide an appropriate solution, which may include a replacement or reprint at our discretion.
Damage After Delivery
Wholesale Custom Boxes is not responsible for damage caused after successful delivery due to:
- Improper handling
- Incorrect storage
- Customer misuse
- Third-party transportation
- Accidental damage
- Environmental exposure
Damage occurring after delivery is not eligible for replacement, refund, or compensation.
Customs Duties & Taxes
International shipments may be subject to customs duties, import taxes, or local government charges depending on the destination country.
Unless otherwise agreed in writing, these charges are the responsibility of the customer.
Delivery Delays
While every effort is made to dispatch and deliver orders on time, Wholesale Custom Boxes cannot be held responsible for delays caused by:
- Customs inspections
- Weather conditions
- Courier service interruptions
- Public holidays
- Natural disasters
- Government regulations
- Other circumstances beyond our reasonable control
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team.
Wholesale Custom Boxes
Email: [email protected]
Website: https://www.wholesalecustomboxes.com